FAQ's
Artwork Ownership
Your artwork always belongs to you! When you upload designs to our platform, you retain full ownership of your artwork and intellectual property. Whet...
Lost, Stolen, or "Delivered but Not Received" Packages
We understand how frustrating it can be when your tracking shows Delivered , but your package isn't there. We're here to help however we can. Check a...
Business Licensing & Sales Tax FAQs
We're grateful to partner with churches and want to make managing your merch store as simple as possible. Below are answers to some of the most common...
Best Design Settings for Quality DTG Prints
DTG, or Direct-to-Garment printing, is best for soft, detailed church shirts with a natural feel. Since DTG prints ink directly into the fabric, print...
Site Navigation: Returning to the Storefront While Shopping
If you’re looking for a way to return to the main storefront after viewing a product or opening the cart, you can simply click your church/store name ...
Why do my members have to pay taxes if we are a 501c3 organization?
Even if your church is a 501(c)(3) organization, members and customers may still be charged sales tax when they purchase items from your storefront. ...
Legacy Products
Some older products were created using our previous designer or an item that is no longer available in our current catalog. Because of this, legacy pr...
Where Can I Find My Store URL?
Your storefront is the public shop page your church members and supporters will visit to browse and order products. You can view your storefront and u...
Commission FAQs
Go to Dashboard > Payouts Click Overview Your earned commissions will appear per order once sales are completed. Go to: Dashboard > Payouts > Payou...
Share Your Products Anywhere with the Product Feed Feature
The Product Feed (Beta) feature lets you create a shareable feed of your products from Impact Merch so you can display them on other websites. This ...
Export Merch Reserve Orders
Keeping track of your Merch Reserve Orders just got easier! You can now export your orders directly from your dashboard for quick review, tracking, ...
Refunds on Orders Purchased w/ Gift Card Orders
For any order where a gift card was used , refunds are always processed to the gift card first . How This Works Any amount paid using a gift card ...
Can I integrate my Amazon, TikTok store, and online store with The Church Shop?
The Church Shop is a complete, all-in-one platform, so your products live on your own dedicated storefront. Since we handle everything including trans...
Tax Exempt: How to Set Status as "Tax Exempt" for Your Merch Store
To request tax-exempt status, follow these steps: Go to your Dashboard > My Profile > Request Tax Exempt, or click this link: https://thechurch.shop/...
Paying Taxes On Funds Raised
By law, you are responsible for reporting all income from sales/payouts at The Church Shop. While we're passionate about creating amazing products, we...
Why Isn't My Tumbler Showing A 3D Wrap?
At the moment, our system does not have the capability to provide 3D mockups of drinkware. However, there are alternative options you can consider to ...