FAQ's

Premium DTF is our enhanced DTF printing option, now used by default for DTF orders. It uses a 9-color ink system to deliver a wider range of vibrant ...

If you need to temporarily pause your store, for maintenance, updates, or while preparing new items, you can close your storefront and display a custo...

Checkout Donations allow your members and supporters to make an optional donation to your church or ministry while shopping from your storefront. Whe...

Yes. Your church or ministry receives 100% of every donation . A separate donation processing fee is added to the customer's order and is not deduct...

You can now download all of your Merch Reserve orders right from your dashboard, no more opening each order one by one. Log in to your dashboard. Go...

Your artwork always belongs to you! When you upload designs to our platform, you retain full ownership of your artwork and intellectual property. Whet...

We understand how frustrating it can be when your tracking shows Delivered , but your package isn't there. We're here to help however we can. Check a...

We're grateful to partner with churches and want to make managing your merch store as simple as possible. Below are answers to some of the most common...

DTG, or Direct-to-Garment printing, is best for soft, detailed church shirts with a natural feel. Since DTG prints ink directly into the fabric, print...

If you’re looking for a way to return to the main storefront after viewing a product or opening the cart, you can simply click your church/store name ...

Even if your church is a 501(c)(3) organization, members and customers may still be charged sales tax when they purchase items from your storefront. ...

Some older products were created using our previous designer or an item that is no longer available in our current catalog. Because of this, legacy pr...

Your storefront is the public shop page your church members and supporters will visit to browse and order products. You can view your storefront and u...

Go to Dashboard > Payouts Click Overview Your earned commissions will appear per order once sales are completed. Go to: Dashboard > Payouts > Payou...

The Product Feed (Beta) feature lets you create a shareable feed of your products from Impact Merch so you can display them on other websites. This ...

For any order where a gift card was used , refunds are always processed to the gift card first . How This Works Any amount paid using a gift card ...

The Church Shop is a complete, all-in-one platform, so your products live on your own dedicated storefront. Since we handle everything including trans...

To request tax-exempt status, follow these steps: Go to your Dashboard > My Profile > Request Tax Exempt, or click this link: https://thechurch.shop/...

By law, you are responsible for reporting all income from sales/payouts at The Church Shop. While we're passionate about creating amazing products, we...

At the moment, our system does not have the capability to provide 3D mockups of drinkware. However, there are alternative options you can consider to ...