Lost, Stolen, or "Delivered but Not Received" Packages

We understand how frustrating it can be when your tracking shows Delivered, but your package isn't there. We're here to help however we can.

• Check around your home or church, including porches, side entrances, mailrooms, parcel lockers, or other safe delivery locations.

• Ask family members, church staff, volunteers, neighbors, or anyone who may have accepted the package on your behalf.

• Verify that the shipping address on your order is correct.

• Contact your local post office or shipping carrier, as they may be able to provide additional delivery details or confirm where the package was left.

Please note: In some cases, shipping carriers may mark a package as delivered shortly before it arrives, so we recommend allowing a little extra time before reporting the package as missing.

📌 If you're unable to locate your package after completing the steps above, please contact our Support Team within 7 business days of the delivery date shown on your tracking information so we can assist with an investigation while carrier records are still current.

📌 Replacement requests must be submitted within 30 days of the original delivery date. Visit our FAQs & Returns for additional information about replacements, shipping, and other concerns.

📌 While we are not responsible for packages that the shipping carrier has marked as delivered, we'll do our very best to help you work toward a resolution and guide you through the next steps.

📩 If you need assistance, please contact our Support Team at support@thechurch.shop and include your order number so we can help as quickly as possible.