Legacy Products

Some older products were created using our previous designer or an item that is no longer available in our current catalog. Because of this, legacy products can no longer be edited and may need to be recreated before they can be fulfilled.

This usually happens for one of two reasons:

Some products are removed from our catalog for reasons such as:

• The item was discontinued by the manufacturer

• Stock levels became too low or unreliable for on-demand printing

• The product did not consistently meet our print quality standards

If this happens, we may recreate the item using a similar product that is currently available. If there is already an order for the item, we will contact the church for approval before publishing the updated product and moving the order into production.

Products made in the old designer may not sync correctly with our current system. This can cause issues such as:

• The base product showing as deleted

• Design files not syncing correctly

• Product details not loading

• Pricing, preview, or product information errors

  • Example: A SKU may be missing the print method and appear as BC3739-CS2025042826907 instead of including the decoration type, such as BC3739-EMBROIDERY-CS2025042826907.

These issues are usually found when an order is placed or when a product is being reviewed.

Products created before major designer updates are considered legacy products. While many still work correctly, some may become incompatible as the platform evolves.

Updates help improve performance, reliability, features, and product support. As a result, older products may occasionally need adjustments or recreation to work properly with newer systems. When issues are identified, we work to resolve them and prevent future order problems.

Legacy product issues are often identified when an order is placed. If a product needs to be recreated, we'll review it and contact you if approval is required.

Feel free to reach out to our team. Email us anytime at support@thechurch.shop, and we’ll be happy to help!